top of page
  • Writer's pictureTopVA

The Five Best Interview Questions To Ask A Potential Virtual Assistant

So… you’ve made the decision to hire virtual assistants. AWESOME!!!

But hold your horses—you shouldn’t hire just anyone out there.

Nope! You deserve the cream of the crop—only the most skilled and dependable of all VAs! But with so many options, how will you single out your ideal candidate from all the rest?

By asking the right questions!

We’ve rounded up five of the best interview questions to ask a potential virtual assistant. And hopefully, with our help, you will get matched up with someone who will fit your business like a glove. So without further ado, let’s get started!

Question #1: What Do You Specialize In?

Without a doubt, this is the best question to begin your interview with.

Virtual assistants come in all shapes and sizes. The most common of the bunch is the general virtual assistant (GVA), whose primary role is to handle administrative tasks. They can be counted on to handle most, if not all, of your time-consuming, day-to-day responsibilities.

Aside from GVAs, many virtual assistants also specialize in other skills that your business may need! From website builders and graphic designers to copywriters and proofreaders, you will have no shortage of options for your business.

The key is knowing what you’re looking for in a VA or what gaps in your company you’re trying to fill.

Question #2: How Long Have You Been a Virtual Assistant?

After you’ve learned what your candidate does best, it’s time to know how long they’ve been at it.

Experience should play a major role in your decision. Seasoned virtual assistants can be consistent and dependable from the get-go. However, they may also command a higher salary.

On the other hand, VAs with fewer years of experience under their belt can sometimes be wildcards. While they may cost you significantly less in terms of salary alone, rookie mistakes may cost you time or money. Or, if you’re lucky, you might find a diamond in the rough.

Whatever your decision, it’s important to note that you can achieve success with both seasoned and rookie VAs. It’s up to you to strike a balance between these two extremes, and find exactly what your company needs.

Question #3: If You Have a Deadline And Your Computer Crashes, What Will You Do?

Being skilled is one thing. But being resourceful and having presence of mind is something else entirely.

You can gauge your candidate’s creativity and ingenuity with this question. Because you definitely don’t want someone who’s essentially out of commission if their equipment malfunctions.

A virtual assistant is expected to deliver requirements to the best of their ability, no matter the situation. That way, the stability and consistency of your business are left uncompromised. So make sure to add this question to your list!

Question #4: If A Client Is Being Rude, How Will You Deal With Them?

People respond to rudeness in different ways. And that’s perfectly normal.

But when searching for your ideal virtual assistants, you should prioritize those who are patient and remain cool, calm, and collected in high-pressure situations.

If your VA loses their patience and lashes out at a rude client, then you’ll most likely lose the client. So instead, find someone who can neutralize a negative situation with peaceful and passive language.

That way, you will maintain your relationship with the client and build a reputation for providing excellent customer service.

Question #5: If A Client Has Given Unclear Instructions, How Will You Proceed?

This one is basically a combination of Question #3 and Question #4. In this situation, you’re testing the candidate’s resourcefulness and patience.

Any VA will find it hard to work without clear and complete instructions. So not only do they have to be patient—they’ll have to make a judgment call and decide whether to proceed with the task or clarify with the client first.

A lot of factors can come into play here. If the client is being unresponsive, then they have the choice of following up or doing the task with the given instructions. But if they choose to follow up, they must do so without angering the client or being too pushy.

Listen carefully to how your candidate will resolve a situation like this. If they can come up with a realistic solution, you’ve found yourself a winner!

Final Word

And there you have it! By adding these five examples to your questionnaire, we’re confident that you’ll end up with the best possible VA for your company.

But if you’re still unsure about all this, then why not work with TopVA instead?

We’ve done you a solid and scouted some of the best VAs in the game today! From GVAs and graphic designers to copywriters and website builders, our team is skilled and experienced enough to deliver your requirements.

Whatever you need, we’ve got. So visit and schedule your FREE success strategy session with us!

That’s it for today’s blog. If you found it helpful, you’re welcome to share it on your social media. And as always, stay tuned for more insightful blogs from your favorite virtual assistant agency, TopVA!


52 views0 comments
bottom of page