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3 Ways Virtual Assistants Can Boost Your Customer Service

Updated: Jan 4

"Our greatest asset is the customer! Treat each customer as if they are the only one!" – Laurice Leitao, Customer Service Professional SeraCare Life Sciences


Customers are the source of revenue for any business. It follows that keeping them happy is also the best way to ensure your company’s long-term stability and growth.


But what’s the best way to do that?


By going above and beyond when it comes to customer service!


There are a lot of things business owners can do to better serve their customers. You can provide incentives for loyal customers, conduct extensive research to understand your market, or undergo team-building programs to build camaraderie and improve your staff’s performance. The list goes on.


But if you ask us, working with a virtual assistant is far more efficient and effective compared to most methods. And we’re here to prove it!


In this blog, we’ll be giving you three ways virtual assistants can boost your customer service. So let’s not waste any more time and delve straight into it!


Virtual Assistants Can Extend Your Business Hours


71% of consumers (aged 16-24) believe that speedy replies from a business are an indicator of excellent customer service. (Comm100)


There are dozens of virtual assistant companies all around the globe. With a little digging, it won’t be hard for you to find one that can stay online to take care of things while you’re off hours.


And come to think of it, this may be a game-changer for you!


Because by hiring a VA from a different timezone, you’ll essentially extend your business operating hours. You can depend on them to not only entertain all customer inquiries but run all other aspects of your business unsupervised as well.


Virtual Assistants Can Respond to Helpdesk Queries


Your customers’ cries for help should never go unnoticed. But if you lack manpower, you may not be able to respond to each and every query regarding your products and/or services.


So let a virtual assistant take it from here!


Why? Because VAs are incredibly competent and hardworking individuals. As long as you provide them with all the pertinent guidelines and information, they can learn the ins and outs of your company and provide adequate support whenever your customers need it. Plus, they give your services that personal touch AIs or chatbots just can’t replicate (yet!).


Virtual Assistants Can Collect Vital Customer Data


Earlier, we mentioned market research as a way to improve your customer service. And it just so happens that virtual assistants can help you out here as well!


Aside from providing excellent customer support, your VA can also perform a separate task—creating data banks and profiling customers to better understand who they are and what they want.


The more data that you have, the better your chances are at creating a more personalized experience for your customers. And at the end of the day, that’s what anyone really wants from a company, don’t you agree?


Final Word


So there you have it—three ways that virtual assistants can help improve your customer service.


But it goes without saying that this is just the tip of the iceberg. There are so many facets to a virtual assistant’s skill set. And if you want to learn more about what VAs can do for you, simply visit www.topva.co and shoot us a message!


That’s it for today’s blog. If you found it insightful, feel free to share it on your social media. And as always, keep your eyes peeled for our next blog!



Sources:


https://www.wishup.co/blog/30-benefits-of-hiring-a-virtual-customer-support-assistant/


https://aircall.io/blog/customer-happiness/virtual-assistant-can-improve-customer-service/


https://www.thevirtualhub.com/blog/virtual-assistant-customer-care-helpdesk/


https://www.business.qld.gov.au/running-business/marketing-sales/customer-service/improving


https://www.helpscout.com/75-customer-service-facts-quotes-statistics/


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